Privacy Policy

Effective Date: May 2, 2026

Smith Built Metals (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at smithbuiltmetals.com (the “Site”). Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Site.

1. Information We Collect

Information you provide directly:

  • Name, email address, and phone number submitted through our contact forms
  • Project details, questions, or messages you send us
  • Information submitted when requesting a quote or estimate

Information collected automatically:

  • IP address and general geographic location
  • Browser type and version
  • Pages visited, time spent on pages, and referring URLs
  • Device type and operating system
  • Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

  • Respond to your inquiries and provide quotes or estimates
  • Communicate with you about our products and services
  • Improve the performance and content of our website
  • Understand how visitors use our Site (analytics)
  • Deliver relevant advertising (see Section 5)
  • Comply with applicable laws and regulations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers who assist us in operating our website and conducting our business (e.g., form processing, analytics, advertising platforms), subject to confidentiality obligations
  • Legal authorities when required by law or to protect our rights
  • Business successors in the event of a merger, acquisition, or sale of assets

4. Third-Party Services

Our Site uses the following third-party services, each with their own privacy practices:

  • Google Analytics — We use Google Analytics to understand how visitors interact with our Site. You can opt out at tools.google.com/dlpage/gaoptout.
  • Google Ads — We use Google Ads to advertise our services online. Google may show our ads to you based on your prior visits to our Site using cookies. You can manage Google ad settings at adssettings.google.com.
  • JotForm — Our contact forms are powered by JotForm. Information submitted through these forms is subject to JotForm’s privacy policy.
  • Custom 3D Builder — Our design tools are powered by a third-party 3D configuration platform subject to that platform’s own privacy practices.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze traffic, and deliver relevant advertising including remarketing. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our Site.

We do not use any tracking pixels or scripts designed to collect personal data beyond standard analytics and advertising functions described above.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy. Contact form submissions are typically retained for up to 24 months for follow-up and record-keeping purposes.

7. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications. To exercise any of these rights, please contact us using the information in Section 9.

California Residents (CCPA): If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information.

8. Children’s Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.

9. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us:

Smith Built Metals
Website: smithbuiltmetals.com/contact

Columbia, SC: (803) 726-6777
Albany, GA: (229) 698-5000
Macon, GA: (478) 781-4013

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.